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Privacy Policy

This Privacy Policy outlines Venkat Sulochana Furniture's approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode.

In this Privacy Policy, the expressions 'Personal Data', 'Data Subject', 'Controller', 'Processor' and 'Processing' shall have the meanings given to them in the applicable privacy laws. We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.

Throughout this document, "we", "us", "our", "ours" refer to Venkat Sulochana Furniture. Wherever we have said 'you' or 'your', this means YOU.

Who We Are

Venkat Sulochana Furniture is engaged in the business of facilitating selling, marketing and household things ("Business") through the e-commerce websites developed and owned by Venkat Sulochana Furniture and its affiliates (referred to as "Platform") or offline stores/events to conduct its Business.

Roles We Play

We play the role of a Data Controller when we collect and process Personal Data about you.

We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller.

Our Commitment

We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.

Personal Information Gathered by Venkat Sulochana Furniture

The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity, permit you to use the website, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with Venkat Sulochana Furniture, and generally maintain your accounts with us.

Information You Give Us: We receive and store any information you provide while using Venkat Sulochana Furniture. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you.

Information We Collect About You: We receive and store certain types of information whenever you interact with us. We use "cookies" and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device.

Information From Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

Categories of Personal Data

Demographic & Identity Data

  • Contact details such as name, email address, contact number, shipping address, country, date of birth, and profile picture.
  • Open data and public records such as information about you that is openly available on the internet.
  • Transaction details such as transaction amount, bank name, card number, and card type.

Online Identifiers and Technical Data

  • Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet.
  • Technical details such as device information, location and network carrier when you use our website.
  • Communications details such as metadata and other Personal Data we get from communications done through e-mails, SMS, instant messages and calls.
  • Usage data details such as data about how you use our website or web-based properties, pages viewed, etc.
Consent

By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

Lawful Bases of Processing Your Personal Data

We are permitted to process your Personal Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases:

  • You have explicitly agreed to us processing your Personal Data for a specific reason.
  • The processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you.
  • The processing is necessary to be in compliance with our Legal Obligations.
  • The processing is necessary for the purposes of a legitimate interest pursued by us, such as to provide services to you or to evaluate, develop or improve our products and services.

Where the processing is based on your consent, you have a right to withdraw your consent at any time by contacting us.

Cookies and Other Trackers

Cookies are small text files that are placed on your computer by websites that you visit. We use cookies, permissions and other trackers in our website to collect and process data about you so we can provide you a better online experience as well as improve our services.

Strictly Necessary: These cookies are needed to run our website, to keep it secure if you are logged on and to obey regulations that apply to us. They help us keep your details safe and private.

Functional: These cookies are used for remembering things like your user ID on the log on page, your region or country, your preferred language, and accessibility options like large font or high contrast pages.

Performance: These cookies tell us how you and our other customers use our website. This helps us to improve the performance of our services and the products we provide.

Most web browsers allow some control of most cookies through the browser settings. Please note disabling the 'Strictly Necessary' cookies may cause certain parts of our website to remain inaccessible to you. We also use other tracking mechanisms including Pixel Tags, Log Files, and Clickstream analytics.

Do Not Track

Some web browsers have a "Do Not Track" feature that lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our sites are not currently set up to respond to those signals.

Personal Data Disclosure

Venkat Sulochana Furniture app contains third party SDKs that collect personally identifiable information (PII). They use this information to better target users or provide elements of our products & services on behalf of us. These third-party sites have separate and independent privacy policies.

Venkat Sulochana Furniture uses three types of SDKs:

  • Analytics – To analyze in-depth detail about visitors on our app, settle errors, better target users, and provide push notifications and digital ads. (e.g. Clevertap, Appsflyer, Crashlytics, Gamooga)
  • Payment – To complete customers' payment transactions. (e.g. PayU, Razorpay, Cashfree)
  • Login – To help users log in to Venkat Sulochana Furniture. (e.g. Google, Facebook)

We may disclose your Personal Data to others where it is lawful to do so, including to other group companies and subcontractors, law enforcement authorities, government authorities, statutory and regulatory bodies, overseas regulators, and any party instructed by you.

Cross-Border Data Transfer

Personal Data we hold about you may be transferred to other countries outside your residential country for any of the purposes described in this Privacy Policy. You understand and accept that these countries may have differing laws relating to the degree of confidentiality afforded to the information it holds. If we transfer your Personal Data to third parties, we will use best endeavours to put in place appropriate controls and safeguards to ensure that your Personal Data is kept accurate, adequately protected, and processed only for specified and reasonable purposes.

Data Security

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission and deletion. We ensure that third parties who provide services to us take appropriate security measures to protect your Personal Data in line with our policies.

Retention and Disposal of Data

We keep the Personal Data we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We shall take reasonable steps to delete or permanently de-identify Personal Data that is no longer needed.

Links to Other Websites

Our website may contain links to websites of other organisations. This privacy policy does not cover how that organisation processes Personal Data. We encourage you to read the privacy policies on the other websites you visit.

Children's Privacy

Our website is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Data to us. We or our associates/affiliates do not knowingly collect information from minors.

Your Rights as a Customer

We understand that when you interact with Venkat Sulochana Furniture, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your personal data and correct any errors among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us at privacy@venkatsulochanafurniture.com.

Contact Us

For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at:

Email: support@venkatsulochanafurniture.com

Notification of Changes

We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.

Version: 1.0 | Last Updated: April 11, 2026
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